Frequently asked questions about our legal terms
Your account remains active and your wallet balance is preserved. You can log back in at any time from anywhere in Indonesia to access your funds. We don't charge inactivity fees or close dormant accounts. If you lose access to your password, use the password reset link on the login page.
Yes. Once your deposit via DANA, OVO, GoPay or QRIS clears (usually under a minute), your balance is live in the lobby wallet and you can request a withdrawal. We process withdrawal requests within one business day once identity checks are complete.
We collect your name, date of birth, email and phone number to verify your identity before your first withdrawal. This complies with payment regulations in Indonesia and helps us prevent fraud. You control this data and can request a copy or correction through support.
Deposits are non-refundable once they enter your lobby wallet. However, your wallet balance is always yours to wager or withdraw at any time. If you have not wagered your deposit, you can request a withdrawal back to your original payment method (DANA, OVO, GoPay or QRIS).
Contact our support team within 48 hours of the disputed transaction with details. We review your account history, payment logs and bet records to investigate. We aim to resolve disputes within ten working days and will respond with a clear explanation or correction.
We retain transaction records and account history for seven years to meet regulatory obligations and resolve disputes. Personal identifiers (name, email, phone) can be anonymised where local law permits. Contact support to start a deletion request and we will outline what can and cannot be removed.
No. Your account is for your personal use only. Sharing login credentials violates our terms and may result in account suspension. Each person must open their own account. Eligibility depends on local law in your region.
