Frequently Asked About Our Terms
Creating duplicate accounts violates our Terms & Conditions. We detect this through device ID and payment method matching. If found, we'll suspend all accounts linked to you and may withhold any balance pending investigation. You're welcome to keep one active account; close the others through Settings > Account > Close Account.
You can update your phone number, email and residential city inside Settings > Account Details anytime. Changing your name, date of birth or bank details requires identity re-verification via live chat or email support. This protects your account from unauthorized changes and ensures our records match your payment method.
Withdrawals via DANA, OVO, GoPay and QRIS are processed within two hours of approval on weekdays and within four hours on weekends. The actual money reaching your wallet depends on your bank or payment app; usually it's instant, but can take up to 30 minutes during peak times or system maintenance.
Yes. You can temporarily disable your account through Settings > Account > Pause Account for between one week and one month. During this time, your balance stays secure but you cannot log in or play. No funds are lost. After the pause expires, your account automatically reactivates.
Game results generated during play are gang toto's property as recorded in our system. However, your account balance and payout history belong to you. If you request account closure, we provide a final statement showing all transactions. Game data is archived per our seven-year retention policy for dispute resolution.
Major breaches include: using someone else's identity to open an account, attempting to manipulate game results or exploit bugs, sharing your login with others, depositing funds obtained through fraud, or repeatedly breaching bonus terms. Minor breaches may result in warnings; repeated or serious breaches may lead to account suspension or closure.
Email our support team and request a full copy of the current Terms & Conditions. We'll send you a PDF within 24 hours. You can also access and download our full policy anytime from the lobby footer under Legal > Terms & Conditions. It's also available inside Settings > Account & Terms for your reference.
